Payment methods, failures and retries
Billing and purchases · How billing works · 4 min read · updated 13 Sep 2026
We store cards with our payment partner. Intersink never sees the full card number, and you can keep more than one card with one marked as primary.
Step by step
- Add a card under Payment methods, or under Settings → Payment method inside a channel.
- Mark one card as primary. That is the card we charge.
- If a payment fails we retry after 1, 3 and 5 days and send a notice each time.
- After the third failure the paid apps on that channel are paused. Nothing is deleted, and paying resumes everything.
Worth knowingBank cards often fail because the bank blocks international or recurring payments. One call to your bank fixes most failures.
Common questions
Can I pay by bank transfer?
For yearly volumes above a threshold, yes. Raise an issue and our billing team will set it up.
Can I change the card mid-month?
Yes. The new primary card is used for the next charge.
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