Ask for a refund
Billing and purchases · Invoices, refunds and taxes · 4 min read · updated 11 Sep 2026
We refund duplicate charges and charges for something that did not work. Unused time on a monthly subscription is not refunded, but you can cancel and stop the next charge.
Step by step
- Open the payment under Billing and purchases and read the description to be sure which charge it is.
- Choose Raise an issue from the payment, which attaches the reference number automatically.
- Describe what went wrong and what you expected.
- Approved refunds go back to the original card within 5 to 7 working days.
Worth knowingIf a customer of yours needs a refund, that is different: use Sales → Refunds inside the channel.
Common questions
How long do I have?
Up to 60 days from the charge.
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