Two clinics, one pharmacy and patients who stop falling through the gaps

Meet the people behind Lotuspond Family Clinic

• Meera KulkarniFamily doctor, co-founder
• Joseph MathewFamily doctor, co-founder
• Salma BegumPharmacist
• Ravi PillaiFront desk lead, Old Market

What was going wrong

The workarounds that got them this far

1. Paper files per branch

   Safe enough, but a patient’s history was only ever half in one place.

2. A standalone pharmacy tool

   Handled billing, but stock and expiry lived outside it and nothing linked to the prescription.

3. A booking link from a directory site

   Brought new patients, but double-booked the doctors whenever reception also took calls.

Lotuspond Family Clinic on Intersink

Dr Kulkarni creates her User ID, adds the clinic as a business and opens a channel for each branch, one for the pharmacy and one for the office. People get roles only on the channels they work in: reception sees its own branch, Salma’s team sees the pharmacy, and the doctors work across both branches. Everyone signs in with a passkey or a two-step code, and the audit log records who changed what, and when.

The apps in this story

A day in their life, some months in

1. 8:00

   Ravi opens the Old Market calendar. Yesterday’s reminders went out, and two patients have already moved their slots online.

2. 8:30

   Home collection slots for the lab are full. The technician scans each sample’s barcode as it arrives.

3. 10:15

   Dr Mathew sees a patient at Riverside who was last seen at Old Market. The visit notes are there. He writes a digital prescription.

4. 10:40

   The patient walks next door with the digital prescription on their phone. Salma checks it and picks the medicine by batch.

5. 14:00

   Lab results are entered against their ranges and sent to patients on WhatsApp and email.

6. 17:30

   Salma gets an expiry alert for a batch due next month and moves it to the front.

What is different now

In plain words, because this is an illustrative story and there are no real measurements behind it.

What it would cost each month

What others could take from this

1. Move one branch first

   Starting at Old Market meant the team learnt on familiar ground before Riverside joined.

2. Decide roles before you invite people

   Writing down who needs what made the invitations take minutes rather than days.

3. Keep the pharmacy on its own channel

   Stock and billing stay separate from clinical work, and patients carry their digital prescription across.

Running a clinic, a lab or a pharmacy?