A group of many brands, where every change has a name against it

Meet the people behind Indigo Lattice Group

• Harpreet SethiGroup finance director
• Arvind SubramanianHead of technology
• Grace LalremruatiHead of internal audit
• Farhan SiddiquiGeneral manager, hotels

What was going wrong

The workarounds that got them this far

1. Best-of-breed tools per brand

   Each one good on its own; together, nine logins and nine audit formats.

2. A large all-in-one suite

   Priced as if every brand needed every module, with a long contract to match.

3. A shared spreadsheet of who has access to what

   Out of date the week it was written.

Indigo Lattice Group on Intersink

Arvind’s team creates the group’s User IDs and adds each legal company as its own business, so each keeps its own books and invoices. Brands and sites become channels inside the right business. Roles are set per business and per channel: a hotel receptionist has access to one property, the group finance team reads across all of them, and audit has a view of its own. Staff sign in with passkeys or two-step codes, and the audit log shows who did what, and when.

The apps in this story

A day in their life, some months in

1. 8:30

   A new manager joins the Seafront Hotel. Arvind’s team gives her a role on that channel only. She signs in with a passkey on her first morning.

2. 10:00

   A purchasing request over the approval limit goes to Harpreet, who approves it from her phone.

3. 11:30

   A pharmacist leaves the clinics company. Their role is removed in one place, not in nine separate systems.

4. 14:00

   Grace reviews the audit log for the retail business: who changed a price, who issued a refund, and when.

5. 16:00

   Farhan reads the week’s reviews for both hotels and replies to guests from each hotel’s review inbox.

6. Month end

   Each company closes its own books. Group finance reads across them without asking for nine exports.

What is different now

In plain words, because this is an illustrative story and there are no real measurements behind it.

What it would cost each month

What others could take from this

1. Mirror your legal structure

   One business per legal company kept the books and the tax simple.

2. Pilot at one property

   Hillview ran alone for a quarter before the rest of the group moved.

3. Write the roles down before you invite anyone

   The roles took a week of meetings. The invitations took an afternoon.

Running a group of companies and brands?