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Reset a forgotten password
Get a link by email and choose a new password.
Where:
Sign inForgot password?Steps
- Start from sign-in
On the password screen, choose Forgot password?. The page is called Reset your password.
- Ask for a link
Enter the Email address on your User ID, tick Verify you are human, and choose Send reset link.
- Open the email
The link works once, for 30 minutes. If it has not arrived, choose Send again.
- Choose a new password
On Choose a new password, fill in New password and Confirm new password, then choose Save and sign in.
Tips
Saving a new password signs you out of every other device and ends every other session.
The page shows the same message whether or not an account exists, so nobody can use it to find out who has a User ID.
Still signed in somewhere? Change your password under Security, then Change password instead.
Related guides
I can’t sign inWhat to do after too many wrong passwords, a lost phone, or a “Please wait” message.Sign inSign in with a passkey, your password, or a code sent to your email.Check where you are signed inSee every device signed in to your User ID, sign out anything you do not recognise, and read your security activity.
Still stuck?
Go to HelpSearch the Help Center for answers, or ask our support team. Tell them which guide you were following and which step.